Negotiating Return Shipping Costs on AliExpress

Navigating the Return Process

While AliExpress offers a full refund option, it's important to note that they do not provide a return label. This means you need to negotiate the return shipping costs directly with the seller.

Dispute Resolution Mechanisms

If you are unable to come to an agreement with the seller, you can utilize the AliExpress dispute mechanism. However, it's crucial to remember that AliExpress does not hold the seller accountable.

Contacting the Seller

1. Locate the order under "Orders".
2. Tap on the product to view order details.
3. Select "Contact Seller" to initiate negotiations or "Open Dispute" to apply for a refund.

Escalation Options

If the dispute mechanism fails to resolve the issue, you can contact the seller via AliExpress chat or contact form. As a last resort, you can appeal the outcome of the dispute or enlist the help of the AliExpress customer service team.